These courses are usually delivered on clients premises or at the clients chosen venues and run over 1 or 2 days dependant on the chosen content. Up to 12-15 delegates usually attend these courses which are live and interactive, utilising phone coach equipment: http://www.phonecoach.com/
Below is a selection of topics that could suit your business needs for your internal staff to get up to speed in what’s going on in the industry, to feel confident in their roles and to have that “feel good factor” that is required in a collections environment:
- Collector management training
- Face to face collection training
- Advanced telephone collections training
- The art of tracing training
- Debt collection skills training
- Collection skills in negotiating and counselling Telephone collections
- Commercial collections and credit control
- Negotiation and Vulnerability
Industry specific:
- Combating SPD fraud for local authorities
- Telephone collections in the pay day loan sector
- Gone-aways in the utilities industry
- Collections in social housing
- Collections in financial services
- Collecting money and managing conflict for bailiffs
- Telephone collecting for bailiffs
- Collecting tertiary debts in the debt collection industry
