COMPLAINTS

in the unlikely event that things go wrong

Customer Complaints
We have a formal complaints procedure in place, which is fully compliant with the FCA’s requirements for Treating Customers Fairly (TCF), the Credit Services Association’s Code of Practice and the quality management standards required for ISO 9001:2015

If you have a complaint regarding the level of service provided by UK SEARCH LIMITED, please forward full details in writing to The complaints officer, 3A, Gander Lane, Barlborough Links , Derbyshire, S43 4PZ . Alternatively, you may forward details of your complaint via email to complaints@uksearchlimited.com

You will receive a formal acknowledgement that your complaint has been received, along with an assurance that a full investigation will be undertaken.

You will be kept informed of the progress of the investigation and you will receive a final response within four weeks of us receiving the complaint.

If you are not satisfied with the outcome of the investigation or the way that your complaint has been handled, you can contact our trade association:

Credit Services Association
Complaints Department
2 Esh Plaza
Sir Bobby Robson Way
Great Park
Newcastle upon Tyne
NE13 9BA
Email: complaints@csa-uk.com

If your complaint relates to a Consumer Credit agreement and still remains unresolved to your satisfaction, you may complain to:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk

Our accreditations

ABI CSA ICO ISO 9001 ISO 27001 CICM
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In adopting the TCF principle, we recognise that fair treatment of our customers is about adding value to the service we offer by aiming protect the interests of our customers and clients at each stage of the collection life cycle and meet as best we can the unique needs of each customer by offering a transparent, efficient and professional service