If you have a complaint regarding the level of service provided by UK SEARCH LIMITED, please forward full details in writing to The complaints officer, 4 Gander Lane, Barlborough Links , Derbyshire, S43 4PZ . Alternatively, you may forward details of your complaint via email to firstname.lastname@example.org
You will receive a formal acknowledgement that your complaint has been received, along with an assurance that a full investigation will be undertaken.
You will be kept informed of the progress of the investigation and you will receive a final response within four weeks of us receiving the complaint.
If you are not satisfied with the outcome of the investigation or the way that your complaint has been handled, you can contact our trade association:
Credit Services Association
2 Esh Plaza
Sir Bobby Robson Way
Newcastle upon Tyne
If your complaint relates to a Consumer Credit agreement and still remains unresolved to your satisfaction, you may complain to:
The Financial Ombudsman Service